Terms & Conditions

Effective Date: 8 Jan 2025

Welcome to Silk Road Holiday! By using our website and services, you agree to the following terms and conditions. Please read them carefully.

Acceptance of Terms

By accessing and booking through our website, you agree to be bound by these terms and conditions. If you do not agree, please refrain from using our services.

Services Provided

Silk Road Holiday acts as an intermediary between customers and service providers (e.g., hotels, transport operators, tour guides). We do not own, manage, or operate the services provided.

Booking and Payment

  • All bookings require a deposit or full payment to confirm your reservation.
  • The payment schedule, including the deposit amount and due dates, will be specified during booking.

Pricing

  • All prices are quoted in US Dollars and are subject to change without prior notice.
  • Prices include only the items explicitly stated in the tour package. Additional charges may apply for optional activities, taxes, and surcharges.

Cancellation and Refund Policy

Refer to our Cancellation and Refund Policy.

  • Clients are responsible for understanding the refund terms before making a booking.
  • Cancellation fees will apply as per the policy.

Changes to Bookings

  • Any changes to confirmed bookings must be requested in writing.
  • Changes are subject to availability and may incur additional charges.

Responsibilities and Liabilities

  • Silk Road Holiday is not liable for personal injury, illness, damage, loss, or delay caused by third-party providers or unforeseen circumstances (e.g., weather, political unrest, force majeure).
  • Travel insurance is strongly recommended to cover such events.

Travel Documents

  • Clients are responsible for obtaining valid travel documents (e.g., passports, visas).
  • Silk Road Holiday is not responsible for any consequences of incomplete or incorrect documentation.

Customer Obligations

  • Provide accurate information during booking.
  • Behave respectfully toward other participants, guides, and local communities.

Privacy Policy

Your personal information is protected under our Privacy Policy.

  • Data collected during booking will only be used for fulfilling your reservation and providing better service.

Force Majeure

Silk Road Holiday shall not be held responsible for delays, changes, or cancellations due to events beyond our control, including natural disasters, pandemics, government restrictions, or other emergencies.

Dispute Resolution

  • Any disputes arising from these terms will be governed by the laws of Kyrgyzstan.
  • Disputes will first be resolved through negotiation. If unresolved, they may be submitted to mediation or arbitration.

Intellectual Property

  • All content on our website (e.g., text, images, logos) is the intellectual property of Silk Road Holiday and may not be reproduced without permission.

Amendments to Terms

Silk Road Holiday reserves the right to update these terms and conditions at any time. Changes will be effective upon posting on our website.

Contact Information

For questions or concerns, please contact us: